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Did you receive my application or enquiry? If you wish to enquire as to the status of your application or enquiry, you may contact us by: A. Calling 1 800 361 1625 or locally at 514 285 5840. If you are unable to contact a Marsh Client Service Representative, leave us a message as to: - Whether your enquiry is in respect to the Silver Wings Plan or Gold Wings Plan;
- The date of your submission to us and whether it was sent by mail, e-mail, or fax; and
- Your name, address, telephone number, facsimile number, and e-mail address. A Marsh Client Service Representative will call you back.
B. Sending a fax to us at 1 800 320 8892 or locally at 514 285 8299 C. E-mailing Marsh Canada Limited at: 1. for the SILVER WINGS PLAN: silver.support@marsh.com 2. for the GOLD WINGS PLAN: gold.support@marsh.com
D. Mailing your request to us at: Marsh Canada Limited
Aviation Insurance Program
1981 McGill College Avenue, Suite 820
Montreal, QC H3A 3T4 Note: During peak periods such as the Christmas/New Years holiday period, the months of January/February and in the Springtime (April/May), there could be additional delays as this is when the majority of policyholders renew. Back
When is my coverage effective? A. SILVER WINGS PLAN: Coverage will be effective only on receipt of a fully and accurately completed, signed application, and full premium payment to the MARSH CANADA insurance administrator at Marsh Canada Limited. A Marsh Client Service Representative will contact you in the event of any deficiencies in the application. If you wish coverage to be effective at a later date, please indicate the date. You may send your application by regular mail, fax, or using the online application. B. GOLD WINGS PLAN: When you receive a quotation from us and you have given us specific instructions to effect the coverage. Back
How long before I receive my policy or Aircraft Liability Insurance Certificate? If you applied online you will be able to download and print your policy and Aircraft Liability Insurance Certificate as soon as coverage is bound and the premium is paid. If you applied using a paper application, your policy and Aircraft Liability Insurance Certificate are generally sent to you at the same time. You should receive this documentation within ten (10) business days of the effective date of your coverage. During peak periods such as the Christmas/New Years holiday period, the months of January/February, or in the Springtime (April/May), there could be additional delays as this is when the majority of policyholders renew. Back
How do I pay my insurance premium? If you applied online you can pay your premium by VISA, MasterCard, or INTERAC® Online only.
If you applied using a paper application, you can pay your insurance premium by cheque, money order, VISA, or MasterCard. Premiums are payable either on or before the effective date of coverage. Cheques post-dated after the effective date of coverage will not be accepted. All cheques and money orders are payable to Marsh Canada Limited. With respect to the Gold Wings Plan only premium financing is available. Back
Can I cancel my policy? You can cancel your policy subject to the following: A. Silver Wings Plan: Premiums are refundable subject to the Cancellation “Short Rate Table” contained in the policy wording. With respect to Coverage "D" Aircraft Hull "All Risks" Ground (Not-In-Motion) and Work In Progress Endorsement Aircraft Hull "All Risks" Ground (Not-In-Motion) coverage, the full policy premium shall be paid by the insured in respect of any aircraft which is the subject of a claim which exceeds the premium paid in respect of such aircraft. B. Gold Wings Plan: Premiums are refundable subject to the Cancellation “Short Rate Table” contained in the policy wording. With respect to Coverage "A" Aircraft Hull "All Risks" Ground and Flight, the full policy premium shall be paid by the insured in respect of any aircraft which is the subject of a claim which exceeds the premium paid in respect of such aircraft. Back
How do I submit a claim? You must immediately report a claim by:
A. Contacting Airclaims International Inc., at: 2035 Victoria Street, Suite 207
St. Lambert, QC J4S 1H1 Toll Free: 1 888 566 6090 or locally at 450 672 6090
Fax: 450 672 2832
E-mail: Airclaims Canada B. Calling us at 1 800 361 1625 or locally at 514 285 5840. If you are unable to contact a Marsh Claims Service Representative, leave us a message as to whether your policy is under the Silver Wings Plan or the Gold Wings Plan and your policy number. In addition, leave your name, address, telephone number, facsimile number, and e-mail address and brief details as to the nature of your claim. A Marsh Claims Service Representative will call you back. C. Sending a fax to Marsh Canada Limited at: 1 800 320 8892 or locally at 514 285 8299 D. E-mailing Marsh Canada Limited at: 1. for the SILVER WINGS PLAN: silver.support@marsh.com 2. for the GOLD WINGS PLAN: gold.support@marsh.com
E. Mailing us at: Marsh Canada Limited
Aviation Insurance Program
1981 McGill College Avenue, Suite 820
Montreal, QC H3A 3T4 Back
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